Shipping Policy

1. Overview

Vakeel Assist primarily provides digital software services and subscriptions. This shipping policy covers the delivery of any physical products, materials, or documentation that may be provided as part of our services.

2. Digital Service Delivery

Most of our services are delivered digitally and are available immediately upon subscription activation:

• Account access is provided within 24 hours of payment confirmation
• Login credentials are sent via email to your registered address
• All software features are accessible through our web platform
• No physical shipping is required for digital services

3. Physical Products and Materials

In certain circumstances, we may provide physical materials such as:

• Welcome kits for enterprise customers
• Training materials and documentation
• Hardware tokens for enhanced security (if applicable)
• Promotional materials or merchandise

4. Shipping Coverage Areas

We currently ship physical products to the following locations:

5. Shipping Timeframes

6. Shipping Charges

Shipping charges depend on the product type, weight, dimensions, and delivery location:

• Free standard shipping for all enterprise accounts
• Free shipping on orders above ₹2,000
• Expedited shipping charges will be calculated at checkout
• International shipping costs vary by destination and are calculated separately
• All shipping charges are clearly displayed before order confirmation

7. Order Processing

Our order processing workflow:

8. Tracking and Delivery

Once your order is shipped, you will receive:

• Tracking number via email and SMS
• Real-time delivery updates
• Estimated delivery date
• Delivery partner contact information
• SMS notification before delivery attempt

9. Delivery Requirements

To ensure successful delivery:

• Provide complete and accurate shipping address
• Include landmark information for easier location
• Ensure someone is available to receive the package
• Valid contact number for delivery coordination
• Identification may be required for high-value items

10. Failed Delivery Attempts

In case of failed delivery attempts:

• We make up to 3 delivery attempts
• Alternative delivery time can be scheduled
• Package will be held at local facility for 7 days
• After 7 days, package will be returned to our warehouse
• Reshipment charges may apply for returned packages

11. Damaged or Lost Packages

If your package arrives damaged or gets lost:

• Report damaged packages within 48 hours of delivery
• Provide photos of damaged packaging and contents
• We will arrange replacement or full refund
• Lost packages are fully covered by our logistics partners
• Insurance claims are processed within 7-10 business days

12. Address Changes

Address modification policy:

• Address changes possible within 24 hours of order placement
• No address changes after package is shipped
• Contact customer support immediately for urgent changes
• Address validation is performed before shipping

13. International Shipping

For international orders:

• Additional customs and duty charges may apply
• Delivery times may be extended due to customs processing
• Customer responsible for import duties and taxes
• Some products may be restricted in certain countries
• Documentation requirements vary by destination

14. Contact Information

For shipping-related queries, contact us: