Privacy Policy

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Register for an account
• Subscribe to our services
• Contact us for support
• Participate in surveys or promotions

This information may include:

• Name and contact information (email address, phone number)
• Professional information (bar council registration, practice areas)
• Payment and billing information
• Case information and legal documents you upload
• Communication preferences

2.2 Automatically Collected Information

When you access our services, we automatically collect certain information:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, features used, time spent)
• Location data (general geographic location)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our AI-powered legal services
• Account Management: To create and manage your account
• Communication: To send you updates, alerts, and support messages
• Personalization: To customize your experience and provide relevant content
• Analytics: To understand how our services are used and improve functionality
• Security: To detect and prevent fraud, abuse, and security incidents
• Legal Compliance: To comply with legal obligations and enforce our terms
• Marketing: To send promotional materials (with your consent)

4. AI and Machine Learning

VakeelAssist uses artificial intelligence and machine learning technologies to provide legal research, document analysis, and other services. Please note:

• We may use anonymized and aggregated data to train and improve our AI models
• Your specific case information and documents are not used to train models without explicit consent
• We implement strict data isolation to ensure confidentiality
• AI-generated content should be reviewed by qualified legal professionals

5. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

5.1 Service Providers

We may share information with third-party service providers who perform services on our behalf, such as:

• Cloud hosting and storage providers
• Payment processors
• Analytics providers
• Customer support tools

5.2 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests, such as:

• Court orders or subpoenas
• Government or regulatory requests
• To protect our rights and property
• To prevent fraud or illegal activities

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication measures
• Secure data centers and infrastructure
• Employee training on data protection

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce our agreements

When you close your account, we will delete or anonymize your personal information within a reasonable timeframe, unless we are required to retain it for legal purposes.

8. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Opt-out: Unsubscribe from marketing communications
• Restriction: Request limitation of processing

To exercise these rights, please contact us at privacy@vakeelassist.com

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your use of our services. You can control cookies through your browser settings. Note that disabling cookies may affect functionality.

For more information, please see our Cookie Policy.

10. Third-Party Links

Our services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

11. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

14. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: