Cancellation and Refunds Policy

1. Subscription Cancellation

You may cancel your VakeelAssist subscription at any time through your account settings or by contacting our support team at support@vakeelassist.com.

• Cancellations take effect at the end of the current billing period
• You will continue to have access to all features until the end of your paid period
• No partial refunds are provided for unused time in the current billing cycle

2. Free Trial Cancellation

For Individual plan users on free trial:

• You may cancel at any time during the trial period without being charged
• If you do not cancel before the trial ends, you will be automatically charged for the subscription
• To avoid charges, cancel at least 24 hours before the trial period ends

3. Refund Policy

We offer refunds under the following conditions:

3.1 Full Refund

• Within 7 days of initial purchase if you are not satisfied with the service
• Technical issues on our end that prevent you from accessing the service
• Billing errors or duplicate charges

3.2 No Refund

• After 7 days of purchase
• For subscription renewals (except in case of billing errors)
• If your account has been terminated due to violation of our Terms of Service

4. Annual Subscription Refunds

For annual subscriptions:

• Full refund available within 14 days of purchase
• After 14 days, no refunds will be provided
• You may cancel at any time, but access will continue until the end of the annual period

5. How to Request a Refund

To request a refund:

1. Contact our support team at support@vakeelassist.com
2. Include your account email and order details
3. Provide a brief reason for the refund request
4. Our team will review and respond within 3-5 business days

6. Refund Processing Time

Once approved:

• Refunds are processed within 5-7 business days
• Refunds are issued to the original payment method
• Bank processing times may vary (typically 5-10 business days)

7. Enterprise Plans

Enterprise plan cancellations and refunds are subject to the terms outlined in your specific service agreement. Please contact your account manager for details.

8. Changes to This Policy

We reserve the right to modify this Cancellation and Refunds Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of VakeelAssist after any changes constitutes acceptance of the new policy.

9. Contact Us

If you have questions about our Cancellation and Refunds Policy, please contact us:

• Email: support@vakeelassist.com
• Phone: +91-XXXX-XXXXXX
• Address: [Your Business Address]